sitoraSitora, Diestsesteenweg 229, 3300 Tienen, Belgium (company number BE 0838.279.443), is the controller of the personal data described in this privacy policy. Contact: [email protected] – +32 16 43 77 67.
Personal data we process
Sitora processes your personal data because you use our services and/or because you provide it to us yourself:
- first and last name, company name and VAT number (professional customers);
- addresses (billing, delivery, work-site address);
- phone number and e-mail address;
- details of your orders, invoices and quotes;
- data you actively provide, for example when creating a customer account, through the contact or withdrawal form, in correspondence or by phone;
- payment details, such as an account number for a refund;
- technical data such as your IP address, for website security.
Special and/or sensitive data
Our website and services are not intended to collect data about visitors under 16, unless with the consent of a parent or guardian. We cannot, however, verify a visitor’s age. If you believe we have collected data about a minor without such consent, contact us at [email protected] and we will delete it.
Purposes and legal bases
Sitora processes your personal data for the following purposes:
- handling your order, payment and delivery, and managing your customer account, work sites, quotes and invoices (performance of the contract);
- assessing your professional account and applying the right prices (performance of the contract);
- calling or e-mailing you when needed for our service, and answering questions sent through the contact form (performance of the contract or legitimate interest);
- informing you about changes to our services and products (legitimate interest);
- sending our newsletter or leaflet, only with your consent (consent, which you can withdraw at any time);
- meeting legal obligations such as accounting and tax returns (legal obligation).
How long we keep data
Sitora does not keep your personal data longer than strictly necessary for the purposes for which it was collected. Invoices and accounting records are kept for as long as the law requires. Messages sent through the contact form are kept as long as needed to handle your request.
Sharing with third parties
Sitora does not sell your data. We only share it when needed to perform our contract with you or to meet a legal obligation, for example with:
- our web host OVHcloud (servers in the European Union);
- the carrier (bpost, UPS) for delivery;
- the payment provider that processes your online payment;
- our accountant and the competent authorities.
We enter into the necessary agreements with our processors to protect your data.
Cookies
A cookie is a small text file stored on your device. On your first visit, a banner asks which cookies you accept. You can change your choice at any time via Cookie settings at the bottom of every page. Your choice is kept for 6 months.
- Necessary (always on): cart and session, signing in to your customer account, language, private/professional choice, mobile or desktop view and your cookie choice.
- Statistics (only with your consent): we record the pages and products you view, your searches on our website, what you add to your cart and which website, search engine or ad brought you to us. This helps us improve our range and see which channels work. If you place an order, this journey is linked to your order. We use our own statistics (stored on our server at OVHcloud, for up to 13 months), Google Analytics 4 (Google Ireland) and Microsoft Clarity (recordings of mouse movements and clicks, without what you type in forms).
- Marketing (only with your consent): Google Ads and Meta (Facebook, Instagram) measure whether an ad led to a visit or purchase, and may later show you relevant Sitora ads.
Searches on our website are also counted anonymously (only the search term and the number of results, with no data about the visitor), to see which products people look for.
Google, Microsoft and Meta may process data in the United States; these companies participate in the EU-US Data Privacy Framework. More: the privacy policies of Google, Microsoft and Meta. Pages with a map load Google Maps. You can also refuse or delete cookies in your browser settings.
Your rights
You have the right to access, correct or delete your personal data, to restrict processing, to withdraw your consent, to object to processing and to data portability. Send your request to [email protected]. We may ask you to prove your identity; in that case, black out the photo and national register number on your ID. We reply within one month.
If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels – www.dataprotectionauthority.be.
Security
Sitora takes the protection of your data seriously and takes appropriate measures against misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The website uses a secure connection (https). If you feel your data is not properly secured or there are signs of misuse, contact us at [email protected].
Changes
Sitora may update this privacy policy, for example because of changes in the law or new services. The current version is always on this page.
Last updated: 19 October 2026